Defective HP Compaq Products

2009-09-17T10:07:00.000-07:00

HP NOTEBOOKS SUCK! WASTE OF TIME AND MONEY!

I Bought a HP Compaq Presario Notebook CQ40-310AU

Model No: HP Compaq Presario CQ40-310AU
Serial No: CND#######
P/N: NK#########

Purchased Date: April 14, 2009 (under warranty)
Seller: Premium Logic SM Megamall EDSA, Mandaluyong Philippines
(VAT Reg. TIN# 004-776-497-001)

Problem(s):
May 10,2009 fixed June 6, 2009
no display found defective motherboard and processor

September 16, 2009
Have two lines across the LCD, on top and bottom portion. and Like refreshing itself every 3 seconds, then started to look shaky. Even when booting, as long as the LCD panel has been powered ON, the problems exist.

Warm regards,
Erwin Agpasa

Video credits: Trendz4U

Download the photo http://www.megaupload.com/?d=2NAX1JSV

.....................................................................................................................

HP Owner 2:
Rafael Ragos
MODEL: COMPAQ PRESARIO CQ 40-340TU
S/N: CND#######
P/N:NM#########

PURCHASED DATE: JANUARY 22, 2009
SELLER: SPEED COMPUTER, SM CITY BAGUIO, PHILIPPINES
PROBLEM OCCURED: JULY 2009

I went to the seller they instructed me to go to the HP service center at Baguio Olympia, thats 1st week of August, they told me they will replace lcd in 2-3 days and may last upto 5 days if lcd is not available in the philippines, it's now last week of sept until now there was no replacement they dont even bother to inform me about the development so i need to initiate to call them. to my effort to follow it up i went to the Seller (SPEED Computer) telling them to help me follow it up, they advice me to leave my laptop to them for a month or more, they don't know!! i did not leave my laptop because i need it that's why i bought it!!! im thinking to buy a external drive for my files, another expenditure in my part because im not sure how long will this laptop will last. small flickering lines before but now the whole screen is blinking during start-up.

its so hard to earn money just to buy a defective laptop, what a waste!!

you may contact me at rfragos@yahoo.com

i just praying that God will soften the heart of the HP management to act accordingly to this problem, if not i'll leave them in the hands of God.

HP Owner 3:
Erwin Paglinawan
Model No: HP Compaq Presario CQ40-336TU

Serial No: CND#######
P/N: NM#########

Purchased Date: April 03, 2009 (under warranty)
Seller: ElectroWorld, ParkSquare I, Makati
(VAT Reg. TIN# 000-050-043-012)

Problem:
It was around 2nd week of September when I first saw a green line on the top-most part of my screen. At first I thought it had been there all along, and that I just didn't notice it. However, one time, after booting my laptop from sleep mode, the screen flickered every 5 seconds for a duration of around 2 minutes. Then it stopped.

I thought it was nothing, until the problem began to get worse. My screen would start to shake intermittently for about 10 minutes, and sometimes longer.

Right now, my screen never stops to flicker to every 3 seconds. There are also times when the whole screen would turn white, freeze, then would go back to normal state. After around 10 seconds, the whole process repeats.

Based from what I have read, LCD replacement is just a temporary solution since some users have experienced the same problem even after having their LCDs replaced. I believe the best solution is to have a product recall of all Presario CQ40 series, since it is now obvious that majority of the owners have been experiencing the same problem.

email: xyperxex@yahoo.com

HP Owner 4:
Daniel Magulado
Model:Compaq Presario CQ40-336TU

S/N: CN#######
P/N: NM#########

Date of Purchase: May 2009
Seller: Eletroworld,Alabang Town Center

Problem:
It was around Month of july 1st week when the bottom of the taskbar starts to flicker like 0.5mm thick
then after a few days the whole screen flickered.i brought back my CQ40 laptop to where i bought it cause its still under warranty. after a soo 1 month long waiting they said that there was no problem in my laptop so i had it back..after that i did saw that the problem disappeared for like a week after that the problem went back ..the bottom of the taskbar starts flickering again..then it went to a colorful red green white line.. and now its like 1mm thick.. its really annoying and much more of that..knowing that alot of cq40 users experiencing the same problem ..HP compaq starts to sucks..

email:daniel_d3_11@yahoo.com

HP Owner 5:
Swanvixen

Model No: HP Compaq Presario CQ40-336TU DC T4200
Serial No: CND#######

P/N: KA#########
Purchased Date: June 18, 2009 (under warranty)

Seller: PC LIVE SM CYBERZONE NORTH EDSA, Philippines
(VAT Reg. TIN# 175-130-354-002)

Problem:
After 2 months from the date of purchase, the flickering line at the bottom of the screen appeared. At first I didn’t pay much attention since I thought it will be gone in a few days. But then I started to get really bothered when I noticed that the flickering line gets bigger as days passed. As of this writing, the damn line now covers almost half of my task bar which is really irritating!

I went to HP Trinoma and they advised me that I have to leave my laptop for a month since the part replacement will come from Singapore. I told them that I can’t afford to lose my laptop for that amount of time since I need it in my daily activities (which is exactly the reason why I bought a laptop in the first place!) I asked if I can just bring my laptop once the needed parts arrive, and they said I really have to leave it since they’re going to forward it in Makati site.

What pisses me off is that, when I asked if I can just return this model since it’s not in good quality anyway and have them replace it with other model in which I emphasized that I’m willing to pay for the difference, the personnel said product replacement is good only for 7 days from the date of purchase. WTF! The damn flickering problem occurred 2 months from the date of service! I believe it’s HP’s responsibility to replace this models since it’s obviously out of good quality standards! HP sucks and I really regret why I chose this brand over its competitors.

I will be present on any plans or actions that we, the victims need to take. I’m so sick and tired of HP disregarding our concerns, so let’s all do something to make our voices heard!

I suggest that the meet up should be scheduled on weekends (either Saturday or Sunday) since I work on Monday- Friday. Add me on ym, my user id is jane_kiedis.

Btw, I am the "swanvixen" on HP Forum.

Keep me updated!

HP Owner 6:
Angela Corazon C. dela Cruz said...

MODEL: Compaq Presario CQ40-310AU
*i'll post the serial number and the p/n as soon as i retrieve my receipt.

PURCHASED: February 8, 2009 (under warranty)
PURCHASED AT: PC Worx, Gilmore, QC

I am having the same problem too. i bought my laptop last February and last June, the thin line at the bottom of the screen started to appear. it wasn't bothersome for the first few weeks but it started to become thicker and it started to blink. After a few more weeks, the whole screen started to flicker. It was sooooooo hard to work. I stopped using my laptop after the whole screen started to flicker. That was mid-July. i haven't used the laptop ever since.

I have already tried to bring it back to the shop where they bought it but it just stayed there for another month. WHen they were asked when the LCD replacements would come, the cannot give me a definite date because there's a regional shortage of parts. I have already gotten mad at them but I realized it was pretty pointless because HP Philippines is the one who handles the shipment of the parts. AND MY GOD. HP HASN'T BEEN WORKING VERY WELL TO SOLVE THIS PROBLEM.

First and foremost, I think that this (having a lot of people experience THE SAME problem with their laptops) is a sign that they distributed a defective batch of CQ40 models. And I don't think they have given the public the ample notice about this problem. CONSUMER RIGHTS, PEOPLE. We have the right to complete and correct information. First and foremost, we weren't informed of the defects of the products (and i don't think they have done concrete steps to inform us until now) and they haven't been giving the correct information as to when the LCD replacements would arrive.

This is really annoying. I bought an HP laptop, chose it over other brands because I thought HP was reliable and I though that their reviews were good. I also believe that people buy laptops to USE THEM, whether in the office, in businesses or in school and not to have them deposited in service centers only to wait for an indefinite period for replacements.

It wasn't our fault that we got their defectvie products. They owe us something.

HP Owner 7:
Aiza Mencidor

Download the photo: http://www.megaupload.com/?d=1MBKYNBW
Model No: HP Compaq Presario CQ40-336TU DC T4200

Serial No: CND#######
P/N: NK#########

Purchased Date: April 24, 2009 (under warranty)
Seller: Digital Interface (Davao City)
(VAT Reg. TIN# 000-264-828)

I have the same problem with everybody..

I bought my compaq presario cq40-310au last april, and i was so happy because i was able to have a laptop that i can use at home. But as months passed by, last august to be exact, i noticed some horizontal colored and flickering lines at the lower part of my LCD panel display.

I was bothered so I reported this to the store which i bought my laptop and it is very frustrating because they have at least 90 clients here in Davao Philippines that has the same problem as mine, and HP support is so SLOW, until now there are only 19 lcd replacements have arrived at the store where i purchase my laptop. I am so disappointed, since i invested this laptop with my hard earned money. ..

i hope hp will do something about this.

ziaj_214@yahoo.com

HP Owner 8:
Reltkaine@yahoo.com

Download the photo: http://www.megaupload.com/?d=VDDK0RRN
MODEL-CQ40-340TU

Serial No: CND#######
P/N: NM#########

purchased date:05/16/09
seller: silicon valley

problem:
encountered 2 lines of nonworking pixel that keeps showing, like some sort of glitch that
is very visible at the bottom of the LCD. i already contacted the hp support by means of their
chatting and give me some instruction like updating the firmware and video driver but still the
problem still occur and their final judgment a hardware or LCD is defective....

But i need this in my school work specially for lots of coding program and paper works...

may be during sem break i will ask for lcd replacement...

HP Owner 9:
dvon32

Download the photo http://www.megaupload.com/?d=8DOJB33B

Model No: HP Compaq Presario CQ40-310AU
Serial No: CND#######

P/N: KB#########
Purchased Date: May 26, 2009 (under warranty)
Seller: Octagon CDO-2 Limketkai, Cagayan de Oro

Problem(s):
It was around the last week of when the bottom of the taskbar starts to flicker. after a few weeks a few lines more flicked.i contacted octagon computer store about the problem and they told me to bring my laptop to them & they will send it to the service center for lcd replacement. but the problem is that there were no stocks of lcd available. they told me to wait until the 2nd week of august because they were waiting for the LCDs they requested. until now,no lcd has arrived yet and i'm tired of waiting.

HP Owner 10:
ivinegraceconvento@yahoo.com

MODEL-CQ40-310AU
Serial No: CND#######

P/N: NK#########
purchased date:01/28/09

seller: Asianic

problem:
flickering bar at the bottom. it started with about two pixels. and now its been covering over an inch of my screen. the seller advice me to send it to hp service center. but while searching for solutions for this problem i saw this blog having the same problems im having. i guest this is a batch defect for this product

HP Owner 11:
yhan02ph

Hardware Specifications:
Compaq Presario CQ40-336TU

Serial No.: CND#######
P/N : KA#########

Purchased Date: April 5, 2009

I already signed with the compalint form in DTI, I hope they will do something about it. I also posted a video on youtube and on my blog about the problem..

HP Owner 12:
@bin

Model No: HP Pavillion DV4 1241TX
SL # : CND#######

Purchased on 22/08/2009
Seller: Technocrat (Calcutta, India)

I purchased my 2nd laptop , this HP DV4 only a month and a half back. A small flickering line which appeared on the taskbar has gone bigger almost 3-4 pixels and covers a quarter of my taskbar. This is really annoying. From the posts here I reckon this needs to be sent to the HP Service Center...luckily this is in warranty, was thinking of getting an extended warranty but now I am wondering if I can keep this with me for long enough to need an extension on the warranty. I am hugely dissapointed with HP and will never buy from them again....I hope other people do the same.

HP Owner 13:
Bryan Marte

MODEL: Compaq Presario CQ40-310AU
SERIAL: CND#######

P/N: NK#########
PURCHASED DATE: Octagon Computer Store

Robinsons Malate, Manila
January 14, 2009 (still under warranty)

Problem occured sometime between July and August 2009. At first I thought it was only a minor glitch. A friend of mine told me that his unit was still in MAKATI service center (4weeks) and still not yet repaired with the same problem. I cannot afford to leave my unit there for 4 weeks. I can see 3 lines now flickering every 3 seconds. This is very irriating.

If needed, count me in the complaint. This is hard earned money I spent on this unit.

bryan.marte@yahoo.com

HP Owner 14 and 15:
1) Model: CQ40-340TU; S/N: CND#######; P/N: NM#########
2) Model: CQ40-313TU; S/N: CND#######; P/N: NJ#########

Hi.. My friend and i have the same flickering LCD problem.. We bought the laptops last Feb 2009 (still under warranty) in Accent Micro SM Sta. Rosa, Laguna.. We tried to have it serviced there, they said we will have to wait for 3-4 weeks.. very disappointing.. Here are the details:

Thanks.
Melirene Nora
Meggi Bernardino

melirene_08@yahoo.com

HP Owner 16:
michaelzaracruz

Unit model: CQ40-310AU
Product Number: NK#####

Serial Number: CND#########
(CND91159TP – original unit returned May 04, 2009; Unit malfunctioned)

Date Purchased: May 01, 2009
Retailer: Octagon Computer Superstore, Robinson’s Place, Lipa City

History:
around 2-3 week of June

the LCD starts flickering, random, intermittent LCD flickering

I reported the incident to HP tech support. An Indian tech guy diagnosed the issue and we both concluded that LCD must be replaced. HP said that there is part shortage.

3rd week of July
Flickering becomes unbearable. there was still part shortage. I surrendered the unit to HP buendia service center.

Aug 17, 2009
LCD was replaced. Laptop working as expected.

Sept 10
problem re occurred. LCD flickering now constantly shaking. Still parts shortage as per HP advised.

Oct 20
Surrendered the laptop to HP buendia service Center

Oct 23
LCD again was replaced. Working as expected.

Oct 24
While working on a word document, LCD flickered, screen went black. rebooted the computer, went back to normal operating condition.

Oct 25
While working on spreadsheets, LCD again flickers. giving, green, orange distorted display. I thought it has something to do with programs/drivers/Graphic Card/Motherboard. i took a picture and video. uploaded them via youtube using a different unit. i plugged my monitor and it gives a superb display, no display on laptop LCD.

It is true that parts now are available at HP. they ordered a lot. henry lavado constantly giving me updates regarding this issue. he is even calling me aoutside office hours. but that doesnt change the fact that this unit is having a hell of a problem. i am an ex-HP employee from North America. so i understand how service center works. but i am asking henry to escalate this issue to business managers who can possibly replace the unit.

YM: michaelzaracruz

HP Owner 17:
Cesar Co

Unit : Compaq cq40-340
Serial : CND#######

Purchase: May 18. 2009

Im also having some flickering problem with my notebook. I now at HP service center. I am afraid that even after replacement it will still have the same problem. they havent told me yet on how long it will take for my notebook to be fix. aside from the lcd. I cant connect to wifi and my card reader is not functioning

cgcojr@gmail.com

HP Owner 18:
Model No: HP Compaq Presario CQ40-340TU

Serial No: CND#######
P/N: NM#########

Purchased Date: July 22, 2009 (under warranty)
Seller: TCA SM City Marikina (VAT Reg. TIN# 004-850-911-022)

I'm also having a problem with my laptop. I'm very much disappointed to HP that they let those defective units to be sold out in the market. It was really annoying for a newly bought laptop to have that kind of trouble. Imagine the flickering! At first, only a line or two flickers at the bottom of the screen then after few minutes, the flickering started to get bigger and almost busted the taskbar! I already brought it to TCA for repair almost a month ago. Until now, my unit was not yet done! I want my laptop back! HP repairs very slow! A week or two is enough for them to fix the problems of my notebook. A month is a long wait for me!

Please help me! Thanks!

Jerwin Simon
+639159646136
jerwinsaria@yahoo.com